The telecommunications and media sector handles vast amounts of documents – subscription agreements, invoices, marketing consents, Customer documentation, legal regulations, and multimedia materials. Effective digital transformation enables the reduction of operational costs, process automation, and ensures compliance with data protection regulations. CONTMAN solutions support digital transformation in telecommunications and media by ensuring data security, document flow automation, and process optimisation.
1. Intelligent document extraction and analysis – CONTMAN EiDION
Application:
- Automatic processing of subscription agreements – data extraction from forms, Customer consents, and regulatory documents.
- Document recognition and classification – automatic assignment of documents to appropriate categories, such as invoices, contracts, annexes, and terms and conditions.
- Analysis of Customer documentation – automatic verification of the compliance of marketing consents and personal data processing.
- Automatic notifications for missing documents – reminders for Customers and operators about the need to complete documentation.
- Optimisation of Customer service processes – data analysis enabling the personalisation of offers and improving service quality.
2. Electronic archive of telecommunications and media documents – CONTMAN ALTAiR
Application:
- Central repository for agreements and Customer documentation – secure storage of documents related to subscriber and user management.
- Automatic indexing and OCR – fast search for documents, contracts, and invoices.
- Integration with CRM and ERP systems – automatic archiving of documents generated in telecommunications and media systems.
- Secure access for employees and business partners – the ability to share documentation with operators and distribution partners.
- Reduced document handling time – elimination of the need for manual archive searches and paper document management.
- Compliance with legal regulations – archiving documentation in accordance with GDPR requirements and telecommunications industry regulations.
3. Electronic employee file – CONTMAN EMPLOi
Application:
- Storing documentation for employees of telecommunications operators and media companies – contracts, certificates, employment history.
- Monitoring training and certification deadlines – automatic reminders for renewing qualifications and certifications.
- Compliance with GDPR regulations – full control over employees’ personal data.
- Integration with HR and payroll systems – automatic archiving of employee documentation generated in payroll systems.
- Automation of HR processes – reducing the time needed to manage personnel documents.
4. Electronic signature in telecommunications and media – CONTMAN SiGNIA
Application:
- Electronic signing of subscription agreements and advertising contracts – eliminating the need to print and send documents for signature.
- Faster document approval process – signing telecommunications service agreements, annexes, and licensing documents.
- Remote signing of documents by Customers and partners – the ability to sign agreements online, speeding up Customer service.
- Secure archiving of signed documents – full compliance with legal requirements for documentation in the telecommunications and media industry.
- Reduction of formal errors – automatic verification of document correctness before signing.
5. Automation of processes in telecommunications and media
Application:
- Automation of subscription application handling – electronic document flow for entering and renewing contracts.
- Handling complaints and Customer requests – automatic management of requests related to faults, contract changes, and billing.
- Automatic generation of documentation – contracts, terms and conditions, annexes, invoices.
- Contract and agreement management – optimisation of the process for managing relationships with partners, operators, and advertisers.
- Compliance and audit – automatic reporting of the compliance of telecommunications documentation with legal regulations.
Benefits for the telecommunications and media sector
- Faster Customer service – elimination of unnecessary delays in the process of entering and renewing contracts.
- Lower operational costs – reduction in printing, shipping, and document archiving costs.
- Data security – compliance with GDPR and telecommunications industry regulations.
- Mobility and flexibility – ability to handle documents online, from anywhere.
- Optimisation of contract and Customer data management – document analysis and better control over operational processes.
With CONTMAN solutions, the telecommunications and media sector can effectively transition to digital transformation – speeding up processes, reducing costs, and improving Customer service.
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